Move Your Money
Send and receive money fast with Zelle®
Zelle gives you a fast, secure way to move money directly between bank accounts without the hassle of cash or checks. It’s built right into Redstone’s mobile app, so there’s no extra download and no waiting for funds to clear – money typically arrives in minutes between enrolled users. Even better – using Zelle is free1. Whether you’re paying a friend back, splitting a bill, or sending money to family, Zelle keeps things simple and convenient.
Get Started
Log into online banking or Redstone’s mobile banking app. Read and accept the Terms & Conditions, then enroll your U.S. mobile number or email address.
Add Recipients
Enter the recipient’s email or U.S. mobile number. If they’re not enrolled with Zelle, they’ll get a message explaining how to sign up to receive your money.
Send Money
Choose your recipient and amount, double check their information, and tap Send once everything looks correct.
Online Banking – Go to the Move Money tab and select Send Money with Zelle
Mobile Banking App – Select the Move Money icon, then tap Send Money with Zelle
Zelle is a fast, safe, and easy way to send money directly between almost any financial institution accounts in the U.S., typically within minutes.1 With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of their financial institution.1
You can find a full list of participating banks and credit unions which offer Zelle here.
If your recipient's bank or credit union isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts, or any credit cards.
Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor1.
Since money is sent directly from your Redstone account to another person’s bank account within minutes1, Zelle should only be used to send money to friends, family and others you trust.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
Neither Redstone nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.
You can send, request, or receive money with Zelle. To get started, log into Redstone’s online banking or the mobile app and select “Send Money with Zelle”. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle.
To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes if they are already enrolled in Zelle.
To request2 money using Zelle, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle. If you have already enrolled with Zelle, you do not need to take any further action. The money will be sent directly into your Redstone account, typically within minutes.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact us at 800-234-1234, extension 3732 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call us at 800-234-1234, extension 3732 so we can try to help you.
If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your Redstone account, typically within minutes. If you have not yet enrolled with Zelle, follow these steps:
1. Click on the link provided in the payment notification you received via email or text message.
2. Select Redstone Federal Credit Union.
3. Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile phone number to ensure you receive your money.
It’s easy – Zelle is already available within Redstone online banking or in our mobile banking app! If you have a Redstone account, just check the app or sign in to online banking and follow a few simple steps to enroll with Zelle today.
Money sent with Zelle is typically available to an enrolled recipient within minutes.
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes.1
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please call Redstone at 800-234-1234, extension 3732, or reach out online.
When you enroll with Zelle through your online banking account or the mobile banking app, your name, the name of your financial institution, and the email address or U.S. mobile number you enrolled are shared with Zelle (no sensitive account details are shared - those stay with us). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle looks up the email address or mobile number in its “directory” and notifies your financial institution of the incoming payment. Redstone then directs the payment into your account, all while keeping your sensitive account details private.
Keeping your money and information secure is a top priority for Redstone. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your Redstone account safe.
Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call us at 800-234-1234, extension 3732 and ask them to move your email address or U.S. mobile phone number to your Redstone account so you can use it for Zelle.
Once we move your email address or U.S. mobile phone number, it will be connected to your Redstone account, so you can start sending and receiving money with Zelle through the Redstone mobile app and online banking.
Redstone does not charge any fees to use Zelle with your personal account. However, other fees related to your account, such as stop payment fees, Non Sufficient Funds (NSF) fees, or overdraft fees, will still apply to the transaction. Please refer to Redstone’s Fee Schedule for the fee amounts. Carrier message and/ or data rates and fees may also apply.
The amount of money you can send, as well as the frequency is set by each participating financial institution. To determine Redstone send limits, call 800-234-1234, extension 3732. There are no limits to the amount of money you can receive with Zelle. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.
Some small businesses are able to receive payments with Zelle. Ask your favorite small business if they accept payments with Zelle. If they do, you can pay them directly from your Redstone mobile banking app using just their email address or U.S. mobile number.
Neither Redstone Federal Credit Union, nor Zelle, offers a protection program for any authorized payments made with Zelle, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.